To help reduce costs we are encouraging delegates to download workshop materials as required. NES venues all provide access to WiFi so you can either access them digitally or print them in advance if you wish. If you are unable to use resources digitally or are having any issues with materials please contact us at Patientsafety@nes.scot.nhs.uk at least seven days before the event so we can endeavour to assist. Materials can be found in the Documentation tab on Portal two weeks before the course date.
Patient safety has been brought to the fore by the publication of a multitude of reports since the 1990’s, reports such as “To err is human” and more recently the enquiry into the failings at Mid Staffordshire NHS Trust should have resulted in a step change in how unintended harm is viewed. Unfortunately, the misunderstanding of terms such as human error and violation have perpetuated in some, the notion that bad things happen because bad people are the cause, and if we can only mitigate and root out these bad individuals then our healthcare system will be improved and patient safety will improve.
To improve patient safety, it is necessary to go back to first principles and examine our own attitudes to unintended harm. What is the cause or causes of it? Can we ever eliminate it? How do we treat our colleagues when they are involved in unintended harm? How would we want to be treated if our everyday work resulted in unintended harm?
We recommend all 3 workshops to be completed in the following order:
1. Why things go wrong and right in complex systems
2. How to respond when things go wrong in complex systems
3. Human Factors Taster Session
Please be aware that this activity does not meet the GDC’s criteria for verifiable/Enhanced CPD and that General Dental Practitioners will not be able to claim CPD Allowance for attending these workshops.