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Supporting HCSW's learning and development journey

A journey into leadership and learning through estates and facilities roles

From part-time administrative roles and weekend work as a hospital domestic to becoming a Business Manager in NHS Greater Glasgow and Clyde, Amanda Parker's journey demonstrates the power of perseverance, learning, and ambition. Supported by her managers, Amanda combined full-time work with university study, graduating with a First-Class Honours degree before progressing to a leadership role. Her story highlights how investing in learning and development can open new opportunities while inspiring others to follow their own career pathways

Published: 08/10/2026

Publisher: Public Services Delivery Scotland (PSD Scotland)

Keywords:

  • Case Studies
  • Learning Resources
  • Leadership
  • Type: Video

    Audience: Business and administration (audience), Clinical healthcare support workers (audience), Estates and facilities (audience)

    CC license: Attribution, non-commercial Creative Commons License