Signposting
Some useful websites for further information.
Further reading
The Australian Institute of Health Innovation (AIHI) at Macquarie University is a globally recognised research institute dedicated to improving healthcare services, systems, and policies through world‑class, multidisciplinary research. It brings together Australia’s largest team of health services researchers to drive innovation, enhance healthcare quality, and deliver impactful, evidence‑based solutions nationally and internationally.
The Health Services Safety Investigations Body (HSSIB) is an independent organisation that investigates patient safety concerns across England to improve NHS care at a national level. Its work focuses on rigorous, non‑punitive investigations that promote learning and system‑wide safety improvements rather than attributing blame.
Centre for Human Factors and Systems Science was established in 2013 with the aim of developing a leading research capability in the areas of Human Factors, Sociotechnical Systems, and Systems thinking.
Chartered Institute of Ergonomics and Human Factors is the UK’s leading professional body supporting ergonomics and human factors practitioners across diverse sectors, providing resources, guidance, and accredited expertise to improve wellbeing and system performance. It offers a comprehensive knowledge hub, professional development pathways, and a global community dedicated to advancing human‑centred design and practice.
Centre for Resilience in Healthcare is Norway’s largest research group dedicated to improving quality and safety in healthcare through a comprehensive resilience framework. Established in 2017, it brings together more than 70 multidisciplinary researchers to develop and disseminate new knowledge that strengthens healthcare systems at all levels.
Clinical Human Factors Group (CHFG) is a UK charity that works with healthcare professionals, policymakers, and human‑factors experts to embed Human Factors science into healthcare and make care safer for patients and staff. It advocates for system‑level safety improvements through education, training, just culture, and national policy influence, aiming to place human‑centred design at the heart of clinical and organisational practice.
Human Factors 101 provides an accessible introduction to human factors and work psychology, offering guidance from a Chartered human‑factors professional on how to design work systems that support people and organisations. The site focuses on explaining foundational concepts in human performance and resilience, helping readers understand how human factors shape safety, behaviour, and workplace outcomes.
NHS England Patient Safety Incident Response Framework (PSIRF) sets out how the NHS develops and maintains effective systems for responding to patient safety incidents, shifting the focus toward understanding why incidents occur and learning from them to improve safety. Replacing the previous Serious Incident Framework, PSIRF emphasises compassionate involvement of those affected, system‑based learning approaches, and proportionate, data‑driven responses across NHS providers.
Patient Safety Learning is an independent charity dedicated to improving patient safety by driving system‑wide change and reducing avoidable harm in healthcare. It supports this mission through policy influence, campaigning, and practical resources—including the hub, its free award‑winning learning platform that helps healthcare professionals and patients share insights, tools, and examples of “what good looks like” in patient safety.
The Healthcare Improvement Studies Institute is dedicated to strengthening the evidence base for improving the quality and safety of healthcare by producing high‑quality, practical research grounded in the real experiences of patients and healthcare staff. Co‑created by the Health Foundation and the University of Cambridge, it brings together rigorous academic methods and wide stakeholder engagement to understand what works in healthcare improvement, what doesn’t, and why.