Helpdesk
Advice, guidance and assistance for all aspects of your employment, rights and well-being.
This section will give you contact advice for third-party agencies and resources to tackle issues, questions and queries you may have around your welfare, money, housing, budgeting, health, representation and much more.
Advice Direct Scotland
Online advice hub providing information on wide range of issues. Includes Benefit Calculator
Tel: 0808 800 9060 https://advice.scot/contact-us/
advice.scot British Sign Language users can contact via: www.contactscotland-bsl.org
The Advice Shop
CEC’s financial information, advice, and advocacy service:
Tel: 0131 200 2360
edinburgh.gov.uk/benefits-grants/advice-shop
CHAI
Advice, information & support. Welfare benefits, money, housing & employability.
Maximise! Service for families
Outreach service in numerous locations
Tel: 0131 442 2100
Advice on: Welfare Rights, Debt, Budgeting, Employment, Housing, Energy, Immigration, Consumer Rights and Health. Phone, online & face to face. Home visits for people with reduced mobility.
Tel: 0131 510 5510 [appointments]
citizensadviceedinburgh.org.uk/phone for specialist telephone services
citizensadviceedinburgh.org.uk/contact-us-email for online form
Granton Information Centre
Citywide support for people with mortgage or rent arrears and other debt issues.
Tel: 0131 551 2459 / 0131 552 0458
Shelter
Online information on all aspects of housing law and tenants’ rights.
Advice line. Advocacy & legal representation.
Tel: 0808 800 4444
https://scotland.shelter.org.uk/
The Welcoming
Tel: 0131 346 8577
thewelcoming.org/services/english-language/english-language-classes
Immigration Advice
EU Citizens Support Service - CAE
Advice and support for European citizens living in the UK. Including Settlement Scheme
Tel: 0800 916 9847 / 0131 550 1000
Ethnic Minorities Law Centre
Tel: 0141 204 2888
Domestic Abuse
Shakti Women’s Aid
Service for BME women. Also provide support for those affected by FGM, forced marriage and ‘honour-based’ violence
Tel: 0131 475 2399
Edinburgh Women’s Aid
Tel: 0800 027 1234 / 0131 315 8110
Beira’s Place
For women who have experienced sexual violence
Tel: 0131 526 3944
www.beirasplace.org.uk
Men’s Advice Line
Support for male survivors of abuse
Tel: 0808 801 0327
Relationships Scotland
Tel: 0345 119 2020
Change Mental Health
Our Advice and Support Service is open Monday to Friday, 10am to 4pm, where advisers can signpost you to local support that most fits your needs, including our own Change Mental Health services. We offer initial advice on money worries and help to deal with emergencies.
Tel: 0808 8010 515
https://changemh.org/need-support/ - online form
https://changemh.org/need-support/
Breathing Space
Online resource and helpline
Tel: 0800 83 85 87
breathingspace.scot/information-support/your-mood
Samaritans
Helpline for emotional support + online resources
Tel: 116 123
samaritans.org/scotland/how-we-can-help/if-youre-having-difficult-time/other-sources-help/
Family Household Support
Residents of Edinburgh may experience difficulties with neighbours or need in some support. Edinburgh Council Family Household Support team can help with
Family and Household Support Service – The City of Edinburgh Council
Private Rented Housing Advice and Support Pages
Private housing – The City of Edinburgh Council
Edinburgh Shared Repairs Service
If you own a flat in a tenement, or upper and lower villa, as well as maintaining your own home, you and your fellow owners are responsible for the upkeep of the common or shared areas in or around the building.
Edinburgh Shared Repairs Service offers free advice and information to help owners organise repairs to the shared or common areas of your property.
Shared repairs and maintenance – The City of Edinburgh Council
Council Tax Enquiries
Council Tax is a statutory obligation. Its liability is not based on consent or contractual agreements with the Council. No person can decide to opt out of Council Tax liability
Council Tax – The City of Edinburgh Council
Migrant Rights Advice can also be found on COSLA website.