Human Factors Hub

Understanding care systems, processes and outcomes

This tool is based on the Safety Engineering Initiative for Patient Safety (SEIPS). This is a Human Factors systems approach to understanding care systems, processes and outcomes to plan how to design these better and improve outcomes.

Explore how people perform work in their natural work setting

This tool allows you to explore the different aspects of Human Work, including work-as-imagined, work-as-done, work-as-prescribed and work-as-disclosed. In simple terms this means what we think people do, what actually happens, what people should do and what people say they do.

Considering why things go wrong and go right

This set of open ended questions help you to explore why the care system behaved in the way that it did at the time of an event (incident, or complaint). By exploring system-wide influencers we can identify more meaningful learning and actions for improvement.

Systems thinking for everyday work (STEW)

These cards are a tool that can be used to frame team discussions to encourage a systems approach to exploring and improving safety in health and care.

Guidance on the Care Interface Design (Cinde) Tool

Cinde is a Human Factors tool to help care teams identify, explore, learn and improve those important care processes that interconnect with and involve other care teams, departments and organisations.

Safety Culture Discussion Cards

Safety culture has been shown to be a key predictor of safety performance in many industries. It is the difference between a safe organisation and an accident waiting to happen. Thinking and talking about our safety culture is essential for us to understand what we do well, and where we need to improve. These cards are designed to help us to do this.

Restorative Just Culture Checklist

Restorative Just Culture aims to repair trust and relationships damaged after an incident. It allows all parties to discuss how they have been affected, and collaboratively decide what should be done to repair the harm. This checklist serves as an aide for these discussions.