Quality Improvement Zone

FACE : Frequency and Caller/Counsellor Experience

Increasing the opportunity to better meet the needs of frequently calling callers to Lifeline and improving the client and counsellor experience. - Mark McSparron - ScIL 48/Bel 6 Poster

Published: 20/09/2024

Publisher: NHS Education for Scotland (NES)

Type: Document

Audience: General audience

CC license: Attribution