Quality Improvement is the foundation of the Healthcare Quality Strategy for NHSScotland and focuses on the design of systematic and sustainable change initiatives to continuously improve the quality of healthcare delivered.
Quality Improvement impacts on the entire organisation, with a particular focus on a bottom up approach where the people on the ground are encouraged and supported to identify changes and articulate what the change should look like.
Each improvement project should follow a systematic approach from discovering and exploring the change initiative, through to designing, refining and introducing the change, rolling out the change and sharing learning with others. Metrics to measure the impact of change on service delivery are vital to establish if changes are being successfully implemented and followed, to assess whether patient outcomes are improving and to identify further opportunities for improvement.
Quality Improvement is about making measurable improvements in the quality of care that patients, their families and carers and those providing healthcare services see as being really important. It encourages the practitioner to come up with new ways of working and lead on initiatives with support and guidance from local Quality Improvement facilitators.
Click on the graphic on the left to visit the Quality Improvement Zone
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Click the link below to open or download a PDF document of reflective, work based activities that align to the Facilitating Learning Pillar of Practice.