QI in Social Services
Our Good News Stories share how staff and organisations in social services are using Quality Improvement (QI) methodology in their work. These stories and videos can help you learn about how QI can improve social services and give you the skills to use QI in your own work.
Who is the SSSC and the workforce we support?
We are the regulator for the social service workforce in Scotland.
Our work means the people of Scotland can count on social work, social care and early years services being provided by a trusted, skilled and confident workforce.
Glasgow City Health and Social Care Partnership: scaling up in Glasgow
This is a good news story from Glasgow City Health and Social Care Partnership. They used QI to improve their support plans for care home residents by focusing on what matters to them. The video shows the importance of adapting the improved processes when scaling up the improvement.
Aberlour Children’s Charity: reaching in to support reaching out
This good news story is brought to you by Aberlour Children's Charity. Their goal was to ensure that new and expectant mothers are getting the mental health support they need around the clock.
They did this by taking the time to understand the needs of the people they work with and by starting small, with small tests of change along the way.
Abbotsford Care: a meeting with innovation
This story is about Abbotsford Care using QI to understand the risks of their care home residents. By making changes and testing them, they became more organised, and paperwork took less time to complete. This gave them more time to focus on supporting residents to live their best lives.
Beginning your quality improvement journey
Feeling inspired by these QI Good News Stories?
Watch this video to see how the Model for Improvement can help you take ideas you have to improve the service you deliver. It gives you some key questions to ask before you change anything and give you a structure to test your ideas out.
My Quality Improvement Learning Journey
In this video Martin Cawston of Community Justice Scotland shares how he developed an interest in quality improvement, reflects on taking part in the Scottish Improvement Leaders Programme and how that has impacted his personal learning, and the work of Community Justice Scotland. This was recorded at the Scottish Social Services Council’s Quality Improvement Learning Network session in August 2024.
How to contact us
The SSSC supports QI learning across social work, social care, and early years by:
- working with partners to raise awareness of QI learning resources and activity
- supporting access to QI learning programmes
- developing and promoting QI learning resources for social service workers
- offering networking and peer learning spaces for social service workers interested in learning more about QI or sharing stories of the impact of QI in their services.
If you want to know more about the SSSC’s QI learning activities, please contact us at leadership@sssc.uk.com or go to our webpage and follow us on Twitter at @SSSCLeadership
Content last updated February 2025