Watch these videos, which illustrate some key points.
Watch Ann Rhoades talk about creating organisational cultures in this video by TEDx Talks.
A video from Esther McMorris at TEDxBathUniversity about building a values-led organisation.
This video by Healthcare Improvement Scotland introduces you to the science of human factors.
Professor Michael West, Senior Fellow at The King's Fund explains that to continually improve health and social care, we must design collective leadership into NHS strategy.
Michael West speaks at The King's Fund annual conference on 19 November 2015 about creating compassionate cultures that lead to quality care.