The Human Factors Team at NHS Education for Scotland come from a range of backgrounds with a diverse set of skills and attributes. Please read below to find out more about our team.
Paul is a safety scientist, medical educator and chartered ergonomist & human factors expert with around 30 years of experience leading and collaborating in research, innovation and educational development to improve the quality and safety of healthcare in the UK and internationally. He is Programme Director for Safety and Improvement with NHS Education for Scotland where he also leads the Safety, Skills, Simulation and Improvement Research Collaborative (SKIRC).
Paul is Healthcare Sector Lead for Patient Safety at the UK Chartered Institute of Ergonomics and Human Factors. He is also Honorary Professor in the Institute of Health and Wellbeing at the University of Glasgow and Visiting Professor at Queen’s University, Kingston in Canada. He holds honorary fellowships with the Royal College of Physicians of Edinburgh and the Royal College of General Practitioners.
Duncan is a General Practitioner in Ayrshire and a GP Assistant Director for Patient Safety and Quality Improvement at NHS Education for Scotland. He is the chair of the NES Patient Safety Multi-Disciplinary Group and is responsible for developing and evaluating Quality Improvement and patient safety educational resources for front line health care teams. Previously, Duncan worked as the clinical lead for patient safety in primary care in Ayrshire and Arran.
National Clinical Lead (TBQR)
Manoj is NHS Education Scotland’s National Clinical Lead for Team Based Quality Reviews (TBQR) which aims to improve quality and safety reviews in health and social care.
He is also a Consultant Surgeon and Associate Director of Medical Education at Aberdeen Royal Infirmary, Honorary Senior Lecturer at the University of Aberdeen and Hon Clinical Tutor at the University of Edinburgh.
He has a keen interest in the application of Human Factors or Ergonomics in Healthcare and has also completed a Masters degree in Patient Safety: A Human Factors Approach from the University of Aberdeen. He is actively involved in Human Factors training in the UK and internationally. He is the module lead for the MSc in Patient Safety and Clinical Human Factors at the University of Edinburgh.
Manoj is a Scottish Quality and Safety Fellow. He is a committee member of the Law Society of Scotland’s Health and Medical Law Subcommittee, Regional Surgical Advisor at the Royal College of Surgeons of Edinburgh and an ambassador for the Clinical Human Factors Group.
Associate Postgraduate Dean (CSMEN)
Michael Moneypenny is a consultant anaesthetist at Forth Valley Royal Hospital, Larbert in Soctland. He is also the interim associate postgraduate dean for clinical skills at NHS Education Scotland and an educational coordinator at the Scottish Centre for Simulation and Clinical Human Factors where he facilitates anaesthetic and “train the trainer” courses. Michael is particularly interested in patient safety and the role of human factors ergonomics in improving system performance and personal wellbeing.
Specialist Research Lead
Suzanne has worked in the field of training and education development in both the public and private sectors for 25 years. With a background in Psychology, Suzanne started with NES in 2006 as an Educational Specialist for the Psychology Directorate. After completing her Masters in Health Professions Education, she joined the Medical Directorate Research Team in 2012. Her work has focussed on designing and quality assuring a diverse range of training programmes and developing train the trainer programmes. She has designed, delivered, and evaluated academically accredited training events and long-term programmes. An experienced researcher and data analyst she enjoys revealing the success of learning events from participant feedback and identifying continuous improvement through evaluation.
Organisational Development Leadership & Learning
A member of the Chartered Institute of Ergonomics and Human Factors. Mark has worked for NHS Education for Scotland (NES) since 2009 and is part of the Organisational Development Leadership and Learning Department within the Workforce Directorate. A graduate of the University of Derby MSc Ergonomics and Organisational Behaviour Programme, Mark works on developing educational resources across a wide spectrum of areas, using these networks to develop his own understanding of the core drivers for enhancing individual and organisational wellbeing and performance.
In collaboration with colleagues from across health and social care, Mark is currently developing resources for NHS Scotland staff on Human Factors, significant event analysis and related safety, improvement and workforce education. In addition, Mark is a member of faculty for the Edinburgh University MSc Patient Safety and Clinical Human Factors Programme. Mark lives in the Scottish Borders with his wife and two children.
Dr Alexia Pellowe MBChB MRCGP (Edin.2005) is a GP in Ayrshire and an Associate Advisor with NHS Education for Scotland based in the West of Scotland. She has worked as a GP partner and locum within both Ayrshire and Glasgow Health boards and as a GP Stakeholder in East Ayrshire HSCP. She is currently the Clinical Lead of NHS Ayrshire & Arran TEC team. She represents her colleagues at Local Medical Committee and Scottish General Practitioner Committees.
I was a Consultant General Surgeon in the Royal Infirmary between Jan 1994 and March 2021, when I retired from clinical practice. I continue to be involved in teaching post-graduate students at Edinburgh University as an Honorary Senior Lecturer, as well as running training courses for surgeons and surgical teams for the Royal College of Surgeons of Edinburgh. I am the co-editor for the Companion to Surgical Practice series (now in its 6th edition) and the year one programme director for the Edinburgh Surgery Online MSc course in Patient Safety and Clinical Human Factors.
Dr Helen Vosper, Chartered Ergonomist and Lead for Patient Safety, School of Medicine, Medical Sciences and Nutrition, University of Aberdeen
A graduate of the Loughborough MSc Ergonomics (Human Factors) Programme, I have a broad interest across a range of sectors, especially aviation. In recent years, I have specialised in healthcare and healthcare education. Ergonomics/Human Factors has much to offer as healthcare curriculum content, facilitating learner development of practical competencies that can be applied in the workplace to optimise healthcare system outcomes, including staff and patient safety. Academic practice can also be viewed as a complex socio-technical system and Ergonomics/Human Factors principles can therefore underpin effective curriculum design, optimising outcomes such as student performance, wellbeing and satisfaction.
I also have advanced higher education learning and teaching qualifications and am a Principal Fellow of the Higher Education Academy. I combine my specialisms to support healthcare educators in developing and delivering effective Ergonomics/Human Factors training and development packages. I am currently a Scientific Advisor to NHS Education for Scotland (NES) on patient safety and quality improvement research and educational development. I am keen to hear from anyone with an interest in research and development in these areas.
Al Ross is a Senior Lecturer in Human Factors in Healthcare at Glasgow Dental School. He is a member of the National Advisory Board on Human Factors in Dentistry (NABHF) and Co-Chair of the Human Factors Special Interest Group for ASPiH, the Association for Simulated Practice in Healthcare. Al has previously worked as a Human Factors researcher and consultant across a range of settings including military and defence, nuclear power, police, and the railways. His books include ‘Beyond Human Error’ (CRC Press) and ‘Safety Management: A Qualitative Systems Approach’ (Taylor and Francis).
Dr Andrew Carson-Stevens is an academic general practitioner and health services researcher leading research and pedagogical advances in how health and social care organisations learn from unsafe care experienced by patients and families. He convenes the Patient Safety Research Group (the 'PISA group') at the School of Medicine, Cardiff University, investigating the frequency and avoidability of healthcare-associated harm, and the development and implementation of interventions to mitigate risk to patients. Dr Carson-Stevens is a long-standing adviser to the World Health Organization on patient safety and methodological adviser to the OECD Working Group for Patient-reported Safety Outcomes. He was a member of the WHO Taskforce responsible for formulating the content and recommendations of the WHO's Global Patient Safety Action Plan (2021-2030).
Paul O’Connor is a human factors psychologist and Senior Lecturer in Primary Care at the National University of Ireland, Galway. He is the Research Director of the Irish Centre for Applied Patient Safety and Simulation, and Co-Director of the Diploma and Masters in Healthcare Simulation and Patient Safety. His research, and teaching, are concerned with improving human performance and safety in high risk work environments. He has carried out research in a wide range of high risk industries (e.g. civil aviation, offshore oil production), and the military (e.g. aviation, special forces). In recent years his research and teaching has focused on the human factors that contribute to patient safety and quality of care.
Scott is an emergency medicine trainee in South-East Scotland, a fellow in medical education at Edinburgh Medical School and a HEMS doctor at Air Ambulance Charity Kent Surrey Sussex. During his simulation fellowship, he realised that there was much more to human factors than just non-technical skills. He then became increasingly interested in human factors during his doctorate and used systems thinking as a lens to consider newly qualified doctors’ stressful experiences during the management of acutely unwell patients. He continues to collaborate with chartered human factors and ergonomics (HFE) practitioners to apply systems thinking and HFE methods to real-world problems in emergency medicine and pre-hospital care.
Dr Dawn Orr is a Nurse Consultant in Telehealth and Telecare at NHS 24. Dawn is currently the lead for Advanced Practice and line manages this skillset. This work is currently focused on remote prescribing and the use of near me technology. Dawn regularly works with the Scottish Government Health Department, territorial health boards and Higher education intuitions to introduce and develop the workforce within Telehealth and future services. She is also involved in remote and rural work with the Scottish Ambulance Service and NHS Highland. She is involved in work related to the Sir Lewis Ritchie review including establishment of the Centre of Excellence. Dawn has recently completed a Professional Doctorate looking at clinical decision making in Telehealth and whether this is a clinical or analytical process.
NHS Ayrshire and Arran
Hugh Currie is a Chartered member of the Institute of Occupational Safety and Health and is employed by NHS Ayrshire & Arran where he has worked for 17 years in safety and risk roles. Prior to this he was a member of the Royal Air Force specialising in supply chain management.
In his current NHS role, he leads on occupational health, health and safety and, risk management. A key focus of his work is the development of a safe environment which incorporates human factors concepts and practices. He is passionate about improving the quality and safety of patient care along with improvements in staff wellbeing through the implementation of system thinking and human centred co-design principles and methods.
Ian has worked in different roles in healthcare for over 30 years, historically as a corporate communication's manager and recently as a clinical governance and risk manager with NHS Tayside. His main areas of interest are adverse event management and the resulting investigations, and particularly how these are approached in healthcare and the effect these may have on those directly involved. Ian is currently seconded as a senior risk advisor to work with Professor Paul Bowie at NHS Education for Scotland and colleagues at Healthcare Improvement Scotland as part of the joint commission for openness and learning.
Scottish Ambulance Service
Gary is the Patient Safety Lead for the Scottish Ambulance Service. He is a paramedic and his interest in Human Factors originated from crew resource management training and application as a helicopter paramedic in Glasgow. Gary moved into paramedic education and was the programme lead for the DipHE in Paramedic Practice programme in Scotland. In this role, he designed and delivered a university module on human factors in paramedic practice. He is also an honorary educational co-ordinator at the Scottish Centre for Simulation and Clinical Human Factors. He has completed a BSc in Paramedic Practice, gained the Diploma in Immediate Medical Care awarded by the Royal College of Surgeons, and completed post-graduate certificates in Teaching & Learning in Higher Education, and Patient Safety & Clinical Human Factors.
Gary has recently edited a book on Human Factors for Paramedic Practice.
IHI Technical Director
Gill Smith is a quality improvement, patient safety and human factors professional and the Managing Director of Kaizen Kata; working with the Institute for Healthcare Improvement (IHI) as a Faculty Director. Gill is an IHI Fellow and a Certified Professional in Patient Safety from the Certification Board for Professionals in Patient Safety. Gill specialises in helping organisations and individuals to build a culture of continuous quality improvement, through capability building and strategic quality improvement support; working globally in the pursuit of quality improvement and patient safety at organisational and system levels. Gill is an Associate member of the Chartered Institute of Ergonomics and Human Factors, and the Association for Simulated Practice in Healthcare.
Gill spent 30 years working in the National Health Service (UK), where her career was dedicated to leading large-scale transformation/reform projects, with a strong emphasis on the application of quality improvement methodology to deliver results. Most recently Gill held the position of Innovation and Quality Improvement Lead, in the Northern Health and Social Care Trust in Northern Ireland, where she led the development and implementation of the organisational strategy for Innovation and Quality Improvement. Over the last 5 years Gill has been a member of the IHI European Health Improvement Alliance (HIAE) – a collaborative of European partners working together on shared health and social care priorities. Gill is a speaker at international and national conferences, including the International Forum for Quality and Safety in Healthcare, the IHI National Forum and the Association for Simulated Practice in Healthcare.
Senior Project Officer