The Chartered Institute of Ergonomics and Human Factors (CIEHF) has developed guidance on ‘Achieving sustainable change: capturing learning from COVID-19’ to help organisations learn from the positive changes made as we continue to adapt to the pandemic. In the webinar I will describe the background to the guidance and outline the mindset and actions suggested in the guidance. This can support organisations to: Move away from negative notions of incidents, errors and blame Reflect on what goes well even when situations are challenging Create safety spaces (psychological safety) where staff can contribute to organisational learning