The NES Safety and Improvement team is leading on the rapid development of guidance for care teams in all sectors on the human-centred design and implementation of work procedures (e.g. donning, doffing and disposal of Personal, Protective Equipment) with a focus on supporting our ongoing response to COVID-19. Other partners include the Clinical Human Factors Group, Chartered Institute of Ergonomics and Human Factors and a host of clinicians, managers, scientists, engineers, quality improvement advisors and human factors specialists representing many different health, social care and academic bodies in the UK and internationally.
The importance of informed guidance on how to better designed and implement work procedures cannot be overstated in helping us to:
• Respond and adapt quickly to urgent situations where rapid guidance (re)development is necessary e.g. the COVID-19 pandemic.
• Support us with new ways of working as part of routine care service re-designs.
• Ensure effective co-development of safety policy, guidance, protocols, standard operating procedures and checklists in everyday health and social care work.
Well-designed procedures such as checklists, flow diagrams or written instructions describe a logical, step-by-step way of doing things at work and are essential tools for helping teams to deliver safe, efficient and person-centred care.