Support workers

Welcome to the COVID-19 Support Worker page. This is where you will find information and guidance for support workers in all health and care settings. It is designed to be used for self-study, or as part of rapid induction programmes for staff who required to work in different ways or different settings or teams due to the COVID-19 response across Scotland.

Scottish Social Services Council (SSSC) Learning Zone

This now includes a COVID-19 specific section, providing a suite of regularly updated resources that support social services workers, volunteers and carers adapting to provide services in response to the current pandemic. It can be accessed here.

Working safely

As a support worker in any health and care setting at this time you must be up to date with current guidance (which may change, so please check back regularly).

To make sure you are working safely during the crisis, please regularly check the evolving advice on these two websites:

Delegation

These resources are for support workers in health and care settings during the Coronavirus crisis (COVID-19). They will also be useful for staff returning to practice. They will help you understand delegation in the current context, especially what to do if you feel unable to accept a task being delegated to you.

Recognising and responding when a person is deteriorating

Knowing how to respond when someone you are caring for is deteriorating is vital in the context of COVID-19.  

This resource provides guidance on what to do within the scope of  your role as a support worker, knowing when and how to seek help.  It should be read alongside "Making delegation safe and effective" to ensure you, the person you are caring for and your team are safe.  

Keeping a record of care

These resources are for support workers in health and care settings during the COVID-19 pandemic. They cover how to make a safe record of any care given by you and remind you what you need to do make a safe and legal record.

Communicating with and supporting people

These resources are for support workers across all health and care settings during the COVID-19 pandemic. They contain 5 bite-sized pieces of learning to help you work in the best way possible when communicating with and supporting people, families and carers. They can be used to prepare to move to a new area, or return to practice.

Team working in rapidly changing environments

This presentation is for support workers across all health and care settings during the COVID-19 pandemic and provides tips on team working in rapidly changing environments.

Resources to support team leaders

These resources are for team leaders in all health and care settings who are leading teams during the COVID-19 pandemic. The learning pack is made up of five bite-sized sections to help team leaders support and sustain their teams. You will find links to contemporary resources for staff well-being and two downloadable posters to support resilience by establishing good going home routines for staff.