Resources to support health and social care practitioners with care and communication at the time of and after a death. Some of the items listed were launched pre COVID-19; however, many of the points will still be very relevant for practitioners in the current situation
Please note that this page does not provide information for those who are bereaved themselves. For this, consider visiting NHS Inform, Cruse Bereavement Care Scotland or Good Life, Good Death, Good Grief.
The following topics appear on this page:
As a health or social care professional, talking to families around the time of a person’s death may feel daunting, especially if it is not something that you are used to doing on a regular basis or if you are doing it in different or unusual circumstances.
Below are some short animated film resources which may help to increase your confidence in communication around the time of a death and in your interactions with those who are bereaved. Please note that these were all launched before the COVID-19 pandemic and therefore some elements may now not be appropriate for the current situation within health and care settings, however many of the key points will still be of relevance for practitioners.
Visit the Support around Death website to watch the full suite of short bereavement-related films from NHS Education for Scotland, e.g. on supporting families around the time of a resuscitation, discussing post mortem examinations or dealing with sudden or unexplained deaths.
These resources are intended as learning materials to support local training and preparation of practitioners undertaking the procedure to confirm death in any circumstance. They were developed by the national expert working group led by NHS Education for Scotland to support the implementation of the Scottish Government Confirmation of Death by registered healthcare professionals in Scotland- a framework for implementation of DL(2017)9.
Practitioners may also use these resources to enhance and develop their knowledge, skills and ongoing practice.
Whilst these resources are relevant to the care of people with confirmed or suspected COVID-19, practitioners must adhere to the up to date infection prevention and control measures which includes personal protective equipment (PPE). This can be found here.
The above statement must be included in any local training.
Guidance and supporting resources for practitioners undertaking the Confirmation of Death procedure in Scotland:
This resource contains
Demonstration of the Confirmation of Death procedure in Scotland:
This short film shows a practitioner undertaking the essential clinical examination procedure required to confirm death in Scotland. It also includes an outline of the responsibilities of the practitioner in relation to communication, documentation and referral.
As stated previously, practitioners involved in the care of people with confirmed or suspected COVID-19, must adhere to the up to date infection prevention and control measures which includes personal protective equipment (PPE) when undertaking the procedure to confirm death. This can be found here.
Further information and resources on confirmation of death can be found on the NHS Education for Scotland Support around Death website.
Death certification serves both legal and health functions. A Medical Certificate of Cause of Death (MCCD) is a statutory requirement. It provides a permanent legal record of a death and a record of causes of death for public health reasons. It also enables a family to register a death and arrange a funeral.
Important information and changes regarding death certification during COVID-19:
If you have any questions about MCCD completion or death certification, please contact the Death Certification Review Service (Healthcare Improvement Scotland) on 0800 123 1898 or firstname.lastname@example.org.
Click here to view Scottish Government guidance on electronic transfer of MCCDs (27 May 2020), featuring instructions and flowcharts for processes as they relate to:
Click here to read a joint letter 'Updated Guidance to Medical Practitioners for Death Certification during the COVID-19 Pandemic' circulated by Scottish Government (20 May 2020).
More information and learning resources for certifying and non-certifying staff on death certification (not specific to COVID-19) can be found here.
Healthcare Improvement Scotland’s website also provides answers to common questions on Death Certification arrangements in Scotland, and click here to read the Scottish Government’s Funeral Industry News blog for latest COVID-19 updates.
Information and updates on the registration of death in Scotland, and how the process has changed in view of COVID-19 e.g. including remote registrations, can be found on the National Records of Scotland website.
'TALK' (Tell, Ask, Listen, Kindness) is an acronym, designed to help health and social care professionals cope with death and bereavement. This short animated film encourages staff to support each other with simple strategies such as talking to your colleagues, asking how your team are doing, listening to one another and showing kindness to yourself and others.
Sadly, many of us may come across situations at work where a staff member is bereaved or perhaps experience the death of a colleague. Knowing what to say and do in these situations to provide support to employees and co-workers can be challenging and naturally people may feel apprehensive.
NES has launched two new resources that are designed to help managers identify some responses and actions to support bereaved employees, colleagues, teams and themselves in the workplace. The materials include key points that are relevant to all situations, as well as more specific points that may apply during the COVID-19 pandemic:
For more information or to access a print-friendly version of these resources please visit the Support around Death website.