Improvement within any given system will require a team approach.
A team should have adequate support and participation for the project or initiative.
Key people should include:
The team should be guided by a project charter and will agree to take on various roles and responsibilities over the course of the project. There are project management tools to support the team with the project.
Once the improvement team is identified, there are some basic concepts to consider which support a team working effectively together. An approach to look at these concepts is through Lencioni’s model where he describes five ‘dysfunctions’ which stop a team reaching its highest performance. Each level is not distinct, they are interrelated and the presence of one of them can prevent the team from being successful. The five ‘dysfunctions’ are:
When one of the dysfunctions is present it leads to the impact shown in the diagram of the model below
Based on evidence and experience of working with improvement teams there are a range of tried and tested practical approaches that work well in avoiding Lencioni’s dysfunctions. These draw on principles of coaching and facilitation. A list of further reading about facilitation and coaching approaches is provided at the end of this section
This resource offers an alternative way to approach and design how people work together. It provides a menu of thirty-three Liberating Structures to replace or complement conventional practices
Tools, techniques and tips for effective facilitation
A collection of resources to support effective and inspirational leadership
A list (and links) to techniques, toolkits and resources focussing on effective collaboration, facilitation, design and engagement.
Kahler identified five common drivers that motivate us. This tool assists teams to understand how individuals are ‘driven’ and how to develop mutual understanding and build relationships within the team.
The Five Dysfunctions of a Team, 2002, Patrick Lencioni