Improving the experience for people making a complaint

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Hughes, Donna; NHS Fife

Aim: by March 2018 there will be a 50% improvement in the number of people providing positive feedback about their experience of making a complaint within the Emergency Care Directorate.

Published: 24/01/2018 00:00:00

Publisher: NHS Education for Scotland (NES)

Keywords: Scottish improvement leader; Quality improvement

Type: Poster

Format: JPEG Image

Audience: General audience