Improving care experience using real-time feedback in the Western Isles Hospital

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Aim: To achieve 90% compliance with a model for gathering, analysing and acting on real-time feedback from patients experiencing >48hrs of care in Surgical Ward of the Western Isles Hospital by January 2017

Publisher: NHS Education for Scotland (NES)

Keywords:

  • Scottish improvement leader
  • Quality improvement
  • Type: Document

    Audience: General audience