Title: Call Review as a measure of quality in NHS 24.

Document

Garrett, Lynn

Aim: By June 2019, in 1 team identified at Clyde Contact Centre (CCC), all clinical call takers in NHS 24 111 service, will score at least 95% in their monthly call reviews, for the section on appropriate and effective triage, relevant to presenting symptoms.

Published: 31/10/2019

Publisher: NHS Education for Scotland (NES)

Keywords: Quality improvement

Type: Poster

Format: PDF

Audience: General audience