Chronic pain can result in unemployment, relationship breakdown, mental health problems and a life dominated by healthcare. Effective treatment is ‘pain management’ delivered mainly by clinical psychologists and physiotherapists in both group and individual settings. In Lothianthis takes place at AstleyAinslie Hospital. Non attendance rates are high (>30% in places), suggesting that we are not getting it right for the patients in theservice or the patients waiting. The project aimed to improve experience for patients and to reduce non-attendance by 10 percentage points by June 2017
