Better conversations

Better communications elearning resource

NHS Education for Scotland (NES)

Short, interactive e-learning resource focusing on fictional character, Jessica and how conversations that take place with her social care assessor lead to better outcomes for her.

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Learning Outcomes:
1. Will understand what an outcome focused conversation is and why it is important. 

2. Can describe the difference between an outcome focused approach and a service led approach. 

3. Will have increased confidence on how to set and measure outcomes.

4. Know how “Outcome Focused” working fits with Government policy.

Completion Time: 30 minutes

Version: 1

Learning Outcomes: 1. Will understand what an outcome focused conversation is and why it is important. 2. Can describe the difference between an outcome focused approach and a service led approach. 3. Will have increased confidence on how to set and measure outcomes. 4. Know how “Outcome Focused” working fits with Government policy.

Type: eLearning

Format: ZIP File

Audience: General audience

CC License: Attribution, Non-commercial, No Derivatives Creative Commons License

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