Matching service demand to workforce capacity, including development and use of annualised session agreements, split between fixed and flexible, as a basis for service planning, and understanding delivered capacity, and the annual service footprint for the whole team.
When Service Planning is based on a fixed weekly template then it is difficult to recover sessions lost to the service for ad hoc commitments and limited flexibility for the workforce, both for professional and personal reasons. When this capacity is lost to the service the entire team are likely to be working in a reactive backlog situation which is stressful and does not support the team to add value in planning for the future, and implement new developments in the service.
Challenge Quantifiable Results
NHS Lanarkshire undertook Team Service Planning in their Breast Service. With only four out of six consultants in post they have reduced their new referral appointment waits to 7-10 days, repatriated Plastics Service from a neighbouring Board and are sustainably seeing 7000 new referrals a year without any additional external capacity.
Lindsey Mitchell, Programme Lead, Scottish Access Collaborative and Juliette Murray, Clinical Lead
Team Service Planning Webex - Thursday 28th May, 12.30pm-1.30pm
This was the second in a series of webex workshops to support Board recovery and renewal.
The Workshop focussed on how to implement and use the Team Service Planning toolkit within your service.