Remote Consulting

Remote Consulting endorsed challenge for the Scottish Access Collaborative

Challenge Overview


Increasing the prevalence of moving information instead of people, thus reducing travel time and costs.  This includes maximising the use of telephone and video consultations and developing the ‘Health Miles’ metric to measure the volume and impact of reduced travel time.  A copy of the virutal attendance framework can be found here.

Planned Outcomes

  1. Ensure that underpinning coding and activity recording supports the clinical and administrative time required to deliver virtual attendance in the same way that it does for face-to-face attendance
  2. Scope a work programme to promote the use of telephone consultations so that services can maximise existing resources to reduce waiting times.
  3. Scope a range of other elements of Virtual Attendance, with a focus on whole system enablers. This  includes: 
  • Online Consultations
  • Digital Pathway Content (prescribed information/videos to patients)
  • Advice Pathways; ways for GPs/MDTs to obtain two way advice prior to making a referral and ways to obtain information from patients as part of vetting (this incorporates links to work on Patient eQuestionnaires, ACRT and cross boundary working)

Key Milestones

  • Virtual Attendance Connections Event Autumn 2019
  • ‘Health Miles’ initial data analysis complete by Winter 2019
  • ‘Mythbusters’ best practice guidelines issues for first topic issued by Spring 2020.
  • Remote Consulting work programme updated following September Connections Event.

Strategic Links

  • Scottish Government Technology Enabled Care (TEC) Programme
  • National Information Leads
  • NHS Highland ‘Near Me’ Programme
  • Prisons Telehealthcare/ Health and Justice

Delivery Leads

Hazel Archer, Programme Lead, Scottish Access Collaborative/TEC and Justine Murray, Programme Lead, Scottish Access Collaborative