As part of a wider service evaluation at Ardgowan Hospice, the hospice has adopted improvement science methodologies to improve the referral pathways for patients requiring specialist palliative care. This has included examining the waiting times from referral to service start dates for all services. One service identified for improvement was the Breathlessness Intervention Service (BIS).
Project Aim: By June 2016, there will be a 40% reduction in the time people are waiting from referral to service commencement to BIS. This will be a reduction in the median from 19.5 working days to 11.5 working days.
